Frequently Asked Questions

What is the processing time for my order?

Standard production times vary depending on the printing surface selected. These are as follows:

Paper Print: 2-4 Business Days

Canvas: 7-10 Business Days

Acrylic: 9-12 Business Days

Please note these are estimations and can vary depending on a number of factors.

When can I expect my order once it ships?

Customers within the continguous United States will have their prints delivered within 5 business days. Alaskan and Hawaii customers will see them arrive within 7 business days.

Can I return a print I ordered?

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. A 15% restocking fee will be applied to the transaction and the product must be shipped in its original packaging. Customer is responsible for the fees associated with return shipping costs.

To start a return, you can contact us atinfo@realhorizonstudios.com.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@realhorizonstudios.com.

How much am I charged for shipping?

Any purchase which exceeds $150 will be shipped for free. All other orders will be charged a shipping fee of $4.99.